Diagnose your dial-up dilemmas
You don’t have to be a computer whiz to trouble-shoot when you have a problem connecting to the Internet. The following steps can help you find the cause of some of your most common dial-up difficulties:
You receive an error message saying there is no dial tone.
First, make sure both ends of the phone line connecting your modem to the phone jack are plugged in. If the phone line looks fine, plug your telephone receiver into the modem on the back of your computer and listen for a dial tone. If you don’t hear a dial tone, the phone line or jack is probably faulty. If you do hear a dial tone but receive a message saying you don’t, your modem is dead.
You receive an error message about your user name and password when trying to log on.
Re-type your user name and password, making certain you enter it exactly as it appears on the settings sheet you received when you subscribed.
An error message says the computer you’re dialing isn’t responding. Dial the local access number using your telephone and listen for computer tones. If you do hear computer tones, the remote computer is answering, but your dial-up settings might be misconfigured. Contact technical support for assistance.
You get online but your browser doesn’t appear to be working. Your computer might have been infected by a virus. Scan the system with a virus detection program that has the latest virus definition file. If you do have a virus, you might have to hire a computer technician who specializes in virus detection/removal to have it removed completely.
You’re experiencing problems and can’t find the source. Call West Florida Electric Cooperative’s 24-hour, seven-day technical support at 877-678-2853.
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